Case Studies
Problems solved,
outcomes delivered
01
Building a 0-to-1 AI Chatbot in a Regulated Environment
Designed and shipped an AI-powered support chatbot for HireRight that scaled to 300K+ conversations with 95% deflection and 88% CSAT — while navigating strict compliance and Customer Service constraints.
300K+ conversations handled~95% deflection rate~88% CSAT
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02
Cutting Client Onboarding Time from 6 Weeks to 2
Led product discovery and strategy to streamline HireRight's client onboarding — applying AI capabilities, build-vs-buy thinking, and scalable architecture to reduce time-to-revenue by 4 weeks.
67% onboarding time reduction2-week target time-to-revenueAI-native architecture
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03
Consolidating 5 Tax Engines into a Unified Platform
Led product discovery and strategy at HireRight to consolidate five fragmented sales tax calculation tools — inherited from acquisitions — into two, eliminating $100K+ in redundant operating costs.
$100K+ in annual cost savings5 tools consolidated to 2Unified vendor strategy
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04
Bringing Accountability to Sales Commission Payments
Owned end-to-end design and delivery of a Salesforce-based commission management system at HireRight — giving leadership real-time visibility into commission spend and tying payouts to actual revenue performance for 500+ sales and account managers.
500+ sales & AM members covered~15% reduction in commission overpaymentsExecutive-level revenue dashboard
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05
Scaling Invoice Fraud Detection Across 40+ Global Clients
Grew an invoice duplicate and fraud detection platform at Accenture from concept to 200+ enterprise clients worldwide, personally leading implementation for 40+ of them.
$1M+ in fraud prevented200+ enterprise clients40+ direct implementations
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